Is every call and message encrypted?
Signal-to-Signal messages and calls are end-to-end encrypted. Ordinary carrier calls and SMS are not made end-to-end encrypted by this phone setup. No phone is unhackable or untraceable.
Do you keep my passwords or control my phone?
No. You create your own unlock code, account registrations and recovery information. We do not retain your passwords, encryption keys or remote administrator access.
Should I verify or reset a preconfigured phone?
GrapheneOS recommends verifying the boot key and factory-resetting a preconfigured phone before use, followed by checking with Auditor. A reset removes separately installed apps. We provide instructions for verification and restoring your Vellivex setup. Read the GrapheneOS guidance ↗
Will my usual apps and network work?
Compatibility varies by app and network, including banking, contactless payment and managed-work apps. Contact us before ordering if a specific app, SIM or accessory is essential. Mobile service is purchased separately.
What does refurbished mean?
A previously owned, fully working Pixel 9a with at least 80% battery health. Cosmetic wear may be visible. It receives the same software preparation as the new option. Refurbished does not mean factory new or sealed.
When will it arrive, and can I return it?
UK delivery is within 14 calendar days of payment. International orders need a separate quote and take longer. UK consumers can notify us of cancellation within 14 days after delivery, then have another 14 days to return the phone. Faulty-goods rights are unaffected. Full delivery and returns terms ↗