PHONE PURCHASE TERMS · 12 NOVEMBER 2026
Clear terms.
Before you pay.
These terms cover physical phones supplied and configured by Vellivex. The separate Vellivex app beta information continues to apply to our apps.
Your supplier
Vellivex
v@vellivex.com
34 Greenham
South Bretton
Peterborough
PE3 9YR
United Kingdom
What you are buying
A Google Pixel 9a, 128GB, Obsidian, in the condition chosen at checkout, supplied with official GrapheneOS configuration, Signal and access to the Vellivex app hub. New phones are opened for configuration. Refurbished phones are fully working, may show cosmetic wear and have at least 80% battery health. A compatible charging cable is included; a mains charger, SIM and mobile service are not.
Vellivex is an independent supplier, not an endorsed or affiliated Google, GrapheneOS or Signal seller. We do not promise universal app compatibility, anonymity or protection from every attack. Vellivex apps remain beta; provider calling and SMS are not included.
Price and payment
New: £479. Refurbished: £375. These are the total UK prices, including standard tracked UK delivery. Vellivex is not VAT registered and adds no VAT. The full amount is paid upfront through Stripe as a preorder. There is no Vellivex subscription attached to the phone purchase. One handset is purchased per checkout.
Preorders and delivery
Your handset is sourced and configured after payment. UK delivery is within 14 calendar days of payment. Provide a complete and accurate delivery address. If we cannot supply the ordered phone or meet the agreed delivery period, we will contact you; you can choose a full refund instead of accepting a revised date. We will not substitute a different model or condition without your agreement.
International delivery takes longer and is quoted separately. Before accepting an international order, we will confirm availability, delivery estimate, shipping costs and the treatment of applicable taxes or import charges. The UK checkout accepts UK delivery addresses only.
Changing your mind
UK consumer customers can cancel before dispatch or notify us within 14 days after receiving the phone. Email v@vellivex.com with your order reference and a clear cancellation statement. You then have another 14 days to send the phone back. Contact us for the return instructions and address; a particular form is not required.
You pay the direct cost of returning a non-faulty phone when changing your mind. We refund the purchase price and the standard outbound delivery charge, if any. We may reduce the refund for handling beyond what is necessary to establish the phone’s nature, characteristics and functioning. We do not exclude cancellation just because we configured the phone.
Refunds are made to the original payment method within 14 days of receiving the returned phone or evidence that you sent it back, whichever happens first. For cancellation before dispatch, we refund within 14 days of being informed.
Faulty or misdescribed phones
Your statutory rights under UK consumer law are unaffected. Contact us if the phone is faulty, not as described or not fit for purpose. Where a remedy is due, we will arrange an appropriate refund, repair or replacement and cover reasonable return costs. Supplier or manufacturer warranties do not replace your rights against Vellivex.
Accounts, data and returns
Create your own unlock code, accounts and recovery information after delivery. Before returning a phone, back up the data you need, remove account locks and erase your personal data where you can safely do so. Tell us if a fault prevents this. Never send passwords or recovery codes by email. We cannot recover lost credentials or guarantee recovery of data stored only on a device.
Support and complaints
Contact v@vellivex.com for setup help, order questions, returns or complaints. Include your order reference and a short description, without private messages, passphrases or keys.