PHONE ORDERS / PRIVACY

Only what
your order needs.

Buying a phone requires delivery and payment information. It is separate from registering for Vellivex app access.

Who handles your order

Vellivex
v@vellivex.com
34 Greenham
South Bretton
Peterborough
PE3 9YR
United Kingdom

Information used

Checkout collects your name, email, delivery address and payment information, along with any details you choose to provide about your order. Vellivex uses the order and contact details needed to fulfil your purchase, provide support, process returns, prevent fraud and meet accounting obligations.

Payments and delivery

Stripe hosts the payment page and processes payment details. Vellivex can access the payment status and order information needed to handle your purchase, not your full card number or card security code. Delivery services receive the name, address and contact information needed to deliver your parcel. Relevant suppliers may receive information needed to handle a fault or warranty claim.

Your phone and accounts

You create your own phone unlock code, account credentials and recovery information. We do not need or retain your passwords or encryption keys, and we do not retain remote administrator access. Installing Signal does not register an account in your name; you complete your own registration.

Records and your choices

Order records are retained for as long as necessary for fulfilment, support, returns and applicable legal or accounting obligations. Purchasing a phone does not by itself subscribe you to marketing. Contact v@vellivex.com to ask about access to, correction of or deletion of your personal information; some transaction records may need to be retained to meet legal obligations.